Returns / Exchanges

We have a 14 day return policy from the time that you receive the shipment (tracked through shipping carrier).

Customer is responsible for all shipping costs unless approved by Hollycell.

Any product sent back that has cosmetic or other damage will be denied and no refund will be issued.

If you return a product that qualified you to receive free shipping, you will be charged $3.95. Shipping and handling fees are non-refundable.


Once the order is placed and shipped the order should be accepted by the addressee. If the package is refused the customer will be liable for any return fee charged by the carrier. The carriers use the same service to return a refused package as it was originally shipped and charge accordingly.


Items we do not accept returns on:

Any CD/Software that is opened from its packaging

If the product packaging is missing.

If some parts of the product is missing.

If the product has been subject to any usage not recommended by the manufacturer.

If there are any signs of damage to the product. may credit a partial refund depending on the condition of the returned item.

A 20% restocking fee may apply if the customer returns the products outside of our return policy within 14 days of receiving the order.


How do I return an item? Follow the steps below to return your item(s) correctly to ensure you receive credit.


  1. Read the Return Policy carefully make sure your item is qualified to be returned.
  2. Package your item in its “resale condition” 
  3. Include in the package a copy of the original invoice received from with the items circled that you wish to return.
  4. COMPLETELY FILL OUT our return form and include it in the package. (We only accepts returns with the return form filled out completely)


Also, you must clearly label your order number somewhere on the outside of the package. You MUST SHIP OUT YOUR ITEM by the 14th calendar day of receiving your package from in order to be able to receive a credit. Send your package to via a traceable shipping carrier such as UPS, DHL, FEDEX, or the United States Postal Service (delivery confirmation). is not responsible for return items lost by the shipping carrier.


Attn: Returns
PO Box 4657
Panorama City, Ca. 91412-4657

After we receive the package and everything is in compliance with the Return Policy, your credit card will be credited for item amount less shipping and handling fees. No refund will be issued if the product is damaged or is missing a component. You will receive a credit on credit card within 14 business days of receiving your package. If you do not receive any notification from customer service via email within two business days after the initial 14 business day period, please contact immediately regarding your items returned.

Please keep a record of your tracking number. If you do not receive any notification on the status of your return, please email us with your tracking info.

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